Shipping & Service Delivery Policy

1. No Physical Shipping

EVS does not sell or ship physical books, kits, or merchandise as a standard product. All core services are delivered digitally over the internet. Therefore, traditional shipping timelines, courier tracking, and physical return of goods do not apply.

2. How Services Are Delivered

• Live classes via online video platforms (e.g. Zoom/Microsoft Teams) on the scheduled timetable
• Class recordings and materials via our student portal / shared learning links
• Progress reports and communication via WhatsApp, email, or the parent portal
• Enrollment confirmation and payment receipts via WhatsApp/email after successful payment

3. Delivery Timeline After Payment

• Payment confirmation: usually immediate to within a few hours of successful gateway payment
• Class group / timetable / portal access: typically within 24–48 business hours after enrollment details are confirmed
• First live class: according to the academic batch start date communicated at enrollment

4. Service Availability

Live classes run on published weekly schedules (generally weekdays). Recorded content remains available for the paid enrollment period subject to platform access. Scheduled holidays or emergency cancellations will be communicated to parents, with makeup or recording alternatives where reasonably possible.

5. Customer Requirements for Delivery

Successful service delivery requires the student to have:

• A laptop, desktop, tablet, or suitable smartphone
• Stable internet (recommended minimum ~5 Mbps)
• Webcam, microphone, and a quiet study space
• A modern web browser and the required meeting app

6. Failed or Delayed Delivery

If you do not receive class links or portal access within 48 business hours of confirmed payment and completed enrollment form, contact us immediately via WhatsApp or phone. Delays caused by incorrect contact details, unpaid fees, or student-side technical issues are not treated as EVS delivery failure.

7. Related Policies

Cancellations and refunds are covered under our Refund & Return Policy. Use of personal data is covered under our Privacy Policy. General enrollment rules are in our Terms & Conditions.